CLIENT CARE POLICY STATEMENT

We are committed to maintaining and improving our Client Care Policy.  
We aim to provide quality services to our clients by:

• Delivering all our services in a friendly, responsive and reliable way.
• Treating all clients with respect and courtesy.
• Providing a standard of service that meets our clients’ expectations. 
• Endeavouring to provide a defect free service.
• Dealing with issues in a timely manner.
• Taking a problem solving approach.
• Providing our clients with explanations of any actions to be taken.

In order to put this Client Care Policy into practice we will endeavour to:

• Deal with client requests, enquiries and concerns promptly.
• Treat and protect all clients’ information as confidential.
• Provide clients with accurate and relevant information and advice.
• Welcome clients’ views on our services.
• Consult regularly with our clients to ensure that our services remain appropriate and accessible.
• Treat any and all complaints seriously. Continually try to improve our service.